Travinso ("we", "us", or "our") operates the Travinso mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
Personal Information
When you register for an account or use our Service, we may collect:
- Full name
- Phone number
- Email address (if provided)
- Profile photo (if uploaded)
- CNIC or identity verification details (for drivers)
Location Data
We collect real-time location data when you use the app to facilitate ride matching, navigation, and trip tracking. Location data is collected only while the app is in use or when you have enabled background location access.
Usage Data
We automatically collect information about how you interact with the Service, including device type, operating system, app version, trip history, and access times.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Match riders with available drivers
- Facilitate communication between riders and drivers
- Process trip bookings and fare calculations
- Provide real-time trip tracking and navigation
- Improve and optimize our Service
- Send important service-related notifications
- Ensure safety and prevent fraud
3. Sharing Your Information
We may share your information in the following situations:
- With Drivers/Riders: When a ride is booked, we share relevant trip details (name, phone number, pickup/drop-off locations) between the matched driver and rider to facilitate the trip.
- Service Providers: We may share data with third-party service providers who assist us in operating the platform (e.g., hosting, analytics).
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Service. Trip history and associated data are retained for up to 2 years after the trip date for safety and dispute resolution purposes. You may request deletion of your account and associated data at any time.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data
- Withdraw consent for location tracking at any time
- Opt out of promotional communications
6. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. You can manage cookie preferences through your browser settings.
7. Children's Privacy
Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@travinso.com
- Company: Travinso